GovPossible now gives citizens clear, easy control over how they receive notifications. Applicants, contractors, business license holders, and other municipal contacts can opt in to receive text messages and automated voice calls for important updates, including permit status, inspection scheduling, license renewals, payment reminders, and deadlines. This opt-in is available directly through the public portal during any application, renewal, or account update, and can also be set up with staff assistance during in-person interactions.
To send text reminders, simply choose a date and a license category just like you do for email reminders. The system will automatically send a friendly message to each contact who has opted in for text notifications, letting them know their license is due and where they can pay. Each message includes your jurisdiction’s name, the license details, the due date, and a link to pay online or visit your office. You can also send yourself a sample message before the batch goes out, so you can see exactly what your businesses will receive.
This option is always voluntary. Citizens see clear notification language explaining what types of messages they may receive, that standard message and data rates may apply, and that they can reply STOP at any time to opt out. The consent checkbox is never pre-selected, ensuring every opt-in is a deliberate choice. GovPossible securely records the details of each consent for compliance and audit purposes, so municipalities can confidently demonstrate their notification practices meet regulatory requirements.
Notification preferences stay in sync between the public portal and the back-office system, so everyone sees the same up-to-date information. Every text that goes out is recorded as an interaction on both the business and the contact, so your records stay complete without any extra data entry.