Your applicant portal now includes a prominent payment disclaimer to help protect your residents and contractors from invoice scams. The notice appears at the bottom of the dashboard and on the checkout page, clearly explaining how legitimate credit card charges will appear on statements — including your organization’s specific charge descriptor. It also warns users to watch out for fake invoices sent via email and provides your office phone number so they can verify any suspicious payment requests before sending money.
This update was prompted by reports of scammers using publicly available information to send fraudulent invoices demanding wire transfers for permits and planning fees. The disclaimer gives your portal users clear guidance on what a real charge looks like and what to do if something seems off. On the dashboard, users can dismiss the notice after reading it, but it will automatically reappear every four months as a helpful reminder. On the checkout page, the warning is always visible right when it matters most — at the point of payment.
No action is needed on your part. The disclaimer automatically pulls in your organization’s credit card statement prefix and office phone number, so the message is personalized for your community. If you’d like to adjust the wording or have questions, just reach out to our team.