Keeping track of every conversation with residents, vendors, and colleagues just got easier. You can now log in-person interactions directly in the system, right alongside your existing phone calls, emails, and mail records. Whether it’s a quick chat at the front counter or a scheduled meeting, you can capture the details — who was involved, what was discussed, and any follow-up needed — so nothing falls through the cracks.
This update means your interaction history is now a complete picture of all communication, not just digital exchanges. When you need to look back at a contact’s history, in-person conversations will appear in the same timeline as everything else. For teams that rely on face-to-face communication — at permit counters, public works sites, or council meetings — this gives you a simple way to document those moments and keep your records thorough and accurate.